Town of Smyrna
Full-time Telecommunicator
Police Department
ANNOUNCEMENT DATE: 06/27/08
CLOSING DATE: 07/11/08
GRADE: 10
ANNUAL SALARY: $35,809.25 - $38,562.64
AREA OF CONSIDERATION: Police Department
Applications are now being accepted for the position indicated
above. All interested applicants must provide proof of education and/or
qualifications at the time of submitting application in order to be considered
for the position. Applications are available at Smyrna Town Hall, 315 S.
Lowry St., Smyrna, TN 37167 or on line at www.townofsmyrna.org. Applications may
be delivered or mailed to Smyrna Town Hall, or emailed to
hr@townofsmyrna.org , or faxed to
615-355-5771. EOE/Drug Testing Employer.
JOB SUMMARY
This position receive and relays emergency and non emergency requests for
police, fire, and after hours utility services utilizing radio, telephone, and
computer equipment. Information is received and transmitted in a timely and
accurate manner. This position must also be proficient in N.C.I.C., T.C.I.C.,
and TIES protocol and rules. This position also performs general clerical tasks
to ensure adequate complaint records and reporting compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives, evaluates, relays, and dispatches emergency and non-emergency calls
for police, fire, and utility services.
Inputs and transmits call information using computer terminal keyboard,
dispatches appropriate personnel, or refers callers to the appropriate service
agency.
Verifies and processes data as requested by field personnel.
Monitors video security systems.
Operates radio equipment to dispatch calls and to receive and communicate
information.
Utilizes computer terminal equipment to enter dispatch information, update
unit status, and retrieve various data records.
Notifies towing services, ambulance service, and other services as requested
by personnel or the public.
Conducts file inquiries in N.C.I.C., T.C.I.C., TIES, and local data banks to
search for warrants, stolen property, driving records, missing persons, etc
.
Contacts law enforcement agencies to confirm warrants, then notifies
requesting officers of confirmation.
Prepares and regularly updates various logs, records, and reports.
Enters, checks for accuracies, and maintains N.C.I.C., T.C.I.C., and TIES
records on stolen property, wanted persons, missing persons, etc
.
Assists field units in locating situations premises/addresses by referring to
maps and other resource materials.
Attends staff meetings/briefings. Contribute ideas to improve overall
department efficiency.
Attend employer sponsored training as needed/assigned.
May represent the department at conferences as assigned.
Due to the unpredictable nature of emergency work, it is essential that
employees
assigned to this classification be capable of working hours beyond their
assigned shift.
Answer incoming phone lines and be able to transfer them to the appropriate
extension.
Any other duties as assigned by Chief or Police Captain.
OTHER DUTIES AND RESPONSIBILITIES
Provide coverage for other personnel in absences.
Perform a variety of record keeping, filing, and indexing and other general
clerical work.
Manually activate interior and exterior doors from the communication center.
Test and inspect equipment as required.
Change recording tapes.
Provide general instruction to new employees.
Perform related duties as assigned.
QUALIFICATIONS
Employee must posses a high school diploma or G.E.D.
Must pass a typing test and type 35 wpm.
Employee must become proficient (within the training period) with the policies
and procedures of the Town of Smyrna and the Smyrna Police Dept.
Employee must pass a thorough background check.
Employee must never have been arrested or convicted of any crimes involving
drugs, alcohol, or violence.
Employee must be able to pass a physical and psychological exam administered
by a licensed doctor.
Employee will be required to maintain proficiency in emergency
telecommunications through annual in-service training.
Employee must be able to perform effectively through high stress situations.