Town of Smyrna

Full-time Customer Service Representative

Treasury Department

ANNOUNCEMENT DATE:                                      04/27/2011

CLOSING DATE:                                                      05/12/2011

GRADE                                                                       6

STARTING ANNUAL SALARY                               $25,968.03 - $27,964.73

AREA OF CONSIDERATION:                                Treasury

JOB SUMMARY

This classification is responsible for customer service duties in the treasury department. Duties and responsibilities include: dealing with the public over the phone and in person relating to the proper acceptance of tax, utility and other monies due the city; balancing invoices and bills, and performing various administrative duties.

QUALIFICATIONS

·         High school diploma or GED

·         Six months clerical experience; contact with the Public preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job. Other duties may be required and assigned.

·         By mail, phone, and in person, collects monies for various fees, taxes and bills such as property and personal property tax, business license taxes, beer tax, local option sales tax, solicitor and transient vendor permits, building and sign permits, utility bills, penalties; Report any discrepancies immediately to the supervisor

·         Reviews and processes applications for various types of business licenses. Issues or renews licenses as needed.

·         Provides excellent customer service by answering the phone in a timely manner and directing calls to appropriate personnel. Accurately take phone messages when necessary. As necessary, provides general information on town matters, events, or refers callers to specific departments.

·         Checks amount of monies received against billing, enters data into computer and mails or gives receipt to finance. Keeps records on payments received. Accurately records payments and balances to insure accuracy.

·         Deals with the public in person and by phone on routine matters pertaining to billing issues.

·         Performs various administrative duties such as creating records, reports, correspondence, memos, etc. using word processing, spreadsheets, graphs, and PowerPoint presentations.

·         Assists in ordering supplies, materials and other commodities. Maintains inventory of stored items.

·         Conducts behavior at all times in a professional manner to reflect positively on customer’s perception of the town.

·         Promotes the teamwork environment. Assist s co-workers when necessary.

·         Helps maintain the cleanliness of work area and facility.

·         Any other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES:

·         May prepare and make deposit of funds received.

·         When computer is down, manually calculates necessary taxes and penalties for customers.

·         Provides coverage in absence of other personnel.