MOST FREQUENTLY ASKED QUESTIONS 
CONCERNING UTILITIES

Q1  When are you open?
Answer: Monday Through Friday 8:00am - 4:30pm. The Holidays we are closed are: New Years Day, Martin Luther King Day, Presidents, Good Friday, Memorial Day, Veteran's Day, July 4th, Labor Day, Thanksgiving and the Day after, Christmas Eve and Christmas Day.

Q2  What do I need to do to sign up for service?
Answer: You must come into our office in person and bring your driver's license. There is a $ 25.00 service fee for water, $25.00 service fee for gas and a $75.00 deposit for gas rentals only. You need to come in at least at least the business day before you need service. If gas is available but not at the house, there is an additional $240.00 tap fee.

Q3   Why didn't I get my bill?
Answer: We outsource our bills and they are processed and mailed 15 days before your due date to allow for on time delivery.

Q4  Do you estimate readings? 
Answer: The meters are read every month. the only reason we would estimate is if the meter is unreadable ( behind a fence, covered by brush or a car, ect.....)

Q5  When are you going to fix my yard?  
Answer: Sometimes in order to repair services, our water and gas crews may disturb your landscaping. They will be out to smooth the dirt , seed and straw when weather permits.

Q6 Do you adjust for water leaks?
Answer: Yes, we will adjust two consecutive bills per year to a six month average. You need to come in to the office to sign an affidavit that the leak has been repaired. Only the Sewer potion of the bill will be adjusted.

Q7 Do you adjust sewer bills for filling swimming pools?
Answer: Yes. We will allow one pool adjustment per year. You either need to come in to the office to fill out a form stating the amount of water used to fill the pool or you can get the readings off the meter before and after you fill the pool and call the readings in. The pool needs to hold at least 1000 gallons before we do an adjustment.

Q8 Do you adjust sewer bills for filling hot tubs?
Answer: No

Q9 Do you adjust for gas leaks?
Answer: No

Q10 Why is my water off?
Answer: Was your bill paid? We may be repairing a leak in the area and had to turn off a main. Also if you live in an apartment, your maintenance personnel may have it off to make a repair.

Q11 Can I pay my bill over the phone with my credit card?
Answer: Yes, you may call (615)459-2553 and ask to speak with a cashier. Also, you may have your bill payment automatically deducted from your bank account.  Forms are available in our office, we will need a voided check to process.