CommunicationsThe Communications Division serves as the primary control center for the police department, fire department, ambulance service and utilities throughout Smyrna. Personnel within this division are responsible for directing appropriate personnel when calls for service are requested. The Communications Division uses Central Square One Solution Computer Aided Dispatching (CAD) software with Vesta-911 phone integration and Motorola MCC7500 Elite Dispatch radio consoles.
Currently this division has 19 full time positions. All personnel are required to maintain certifications from Tennessee Information Enforcement System (TIES), Criminal Justice Information Services (CJIS), and Association of Public-Safety Communications Officials (APCO). Our communications personnel are the nerve center for the Town of Smyrna Emergency services. They are responsible for all NCIC records for the Smyrna Police Department, including wanted persons, missing persons, stolen items, protection orders, and sex offender entries. There are currently 5 dispatchers who are specifically trained to work with the SWAT team.
In 2019 the communications division handled over 78,000 calls for service. Currently, the division averages about 200+/- calls for service per day.
The non-emergency line for dispatch is (615) 459-6644 and for all emergency calls, please dial 911.